Terms of Service

Last updated: April 1, 2026

Welcome to Carevo. These Terms of Service ("Terms") govern your access to and use of the Carevo platform, including our website, web application, Chrome extension, APIs, and all related services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

"Carevo," "we," "us," or "our" refers to Carevo Inc., the company operating the platform.
"User," "you," or "your" refers to any individual or entity accessing or using the Service.
"Candidate" refers to a User who uses the Service for career development, job matching, and application purposes.
"Employer" refers to a User who uses the Service for recruitment, talent matching, and hiring purposes.
"Career DNA" refers to the structured profile generated from your interactions, preferences, skills, and career goals.
"Career Agent" refers to the AI-powered assistant that interacts with you on the platform.

2. Account Creation and Eligibility

To use the Service, you must create an account by providing accurate, current, and complete information. You must be at least 16 years of age to create an account. By registering, you represent and warrant that:

You are of legal age to form a binding contract in your jurisdiction.
All registration information you provide is truthful, accurate, and complete.
You will maintain the accuracy of your account information and update it as needed.
You are responsible for safeguarding your account credentials and for all activities that occur under your account.
You will notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that contain false or misleading information, or that violate these Terms.

3. Acceptable Use

You agree not to use the Service to:

Submit false, misleading, or fraudulent information in resumes, profiles, or job listings.
Impersonate another person or entity, or misrepresent your affiliation with a person or entity.
Harvest, scrape, or collect data from the Service through automated means without our express written permission.
Use the Service to send unsolicited communications, spam, or bulk messages to other users.
Interfere with, disrupt, or impose an unreasonable load on the Service or its infrastructure.
Attempt to gain unauthorized access to any portion of the Service, other accounts, or computer systems or networks connected to the Service.
Use the Service for any purpose that is unlawful or prohibited by these Terms, or that violates applicable local, state, national, or international laws.
Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Service.
Use AI-generated content from the Service to misrepresent your qualifications, experience, or identity in applications or interviews.

Violation of this section may result in immediate suspension or termination of your account. For additional details, see our Acceptable Use Policy.

4. Subscription Plans and Billing

4.1 Free and Paid Tiers

Carevo offers a free tier with limited features and paid subscription plans ("Pro" and "Pro+") with enhanced capabilities. Details of each plan, including features and pricing, are described on our Pricing page.

4.2 Billing and Payment

Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Payments are processed through Stripe. By subscribing to a paid plan, you authorize us to charge the payment method you provide for the applicable fees.

4.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until that date.

4.4 Refunds

Subscription fees are generally non-refundable. However, if you are unsatisfied with the Service, you may request a refund within 14 days of your initial subscription purchase. Refund requests after this period will be evaluated on a case-by-case basis at our discretion.

4.5 Price Changes

We may adjust subscription pricing from time to time. We will provide at least 30 days' notice before any price increase takes effect. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.

4.6 Metered Usage

Certain features, such as AI-powered analysis and generation tools, may be subject to usage limits based on your subscription tier. Usage beyond your plan's allocation may incur additional charges or be throttled. Current usage limits are displayed in your account dashboard.

5. Intellectual Property

5.1 Our Intellectual Property

The Service, including its design, features, algorithms, AI models, Career DNA framework, matching protocols, and all related technology, is owned by Carevo Inc. and is protected by copyright, trademark, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

5.2 Your Content

You retain ownership of the content you submit to the Service, including resumes, work history, conversation messages, and profile information ("Your Content"). By submitting Your Content, you grant Carevo a non-exclusive, worldwide, royalty-free license to use, process, store, and display Your Content solely for the purpose of providing and improving the Service. This license terminates when you delete Your Content or close your account, except for aggregated, anonymized data as described in our Privacy Policy.

5.3 AI-Generated Content

Content generated by the Career Agent or other AI features (such as resume drafts, cover letters, and career recommendations) is provided for your personal use. You may use AI-generated content in your job applications and career pursuits. However, you are solely responsible for reviewing, verifying, and taking responsibility for any AI-generated content you choose to use.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and sharing of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

7. Disclaimers

7.1 Service Provided "As Is"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

7.2 No Employment Guarantee

Carevo is a career development and matching platform. We do not guarantee that you will receive job offers, interviews, or employment as a result of using the Service. Match scores, career recommendations, and AI-generated insights are for informational purposes and should not be relied upon as the sole basis for career decisions.

7.3 Third-Party Content

Job listings and employer information displayed on the Service may originate from third-party sources. We do not guarantee the accuracy, completeness, or currency of third-party content and are not responsible for any errors or misrepresentations in such content.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAREVO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

9. Indemnification

You agree to indemnify, defend, and hold harmless Carevo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) Your Content.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us at support@carevo.tech or through your account settings. Upon termination, your right to use the Service will cease immediately. You may request a copy of your data before termination in accordance with our Privacy Policy.

10.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to: violation of these Terms, fraudulent activity, extended periods of inactivity, or failure to pay subscription fees.

10.3 Effect of Termination

Upon termination, we will retain your data for a period of 30 days, during which you may request data export. After this period, your data will be deleted in accordance with our data retention policy. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

11. Dispute Resolution

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through informal negotiation by contacting us at legal@carevo.tech. If the dispute cannot be resolved informally within 30 days, either party may submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in San Francisco, California.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws provisions.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Carevo regarding the Service.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Waiver. Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15. Contact Us

If you have questions about these Terms, please contact us at legal@carevo.tech.